Privacy Policy

1. Information we collect

We may collect information you provide directly through the website, including your name, email address, phone number, preferred contact method, country or region, and details about a possible unclaimed benefit or asset.

A search request may also include information about another person, such as a relative or estate, where you have a legitimate reason or authority to provide that information.

2. Information you should not provide

Unclaimed Compass does not need passwords, PINs, banking login credentials, full payment-card numbers, private keys, seed phrases, or authentication codes. Do not submit those items through the intake form, notes, email, or any other communication channel.

3. How information may be used

Information submitted to Unclaimed Compass may be used to:

• Review and organize your search request.
• Identify legitimate public records, registries, administrators, or other appropriate search paths.
• Communicate with you about questions, missing information, or possible next steps.
• Maintain internal case records, status history, and operational notes.
• Protect the service from fraud, abuse, unauthorized access, or security incidents.

4. Service providers and permitted research

We may use service providers that support hosting, database storage, security, communications, or other operational functions. Where a case justifies enhanced research, information may also be shared with legally authorized data providers, professional partners, record custodians, or other permitted channels when appropriate to the requested service.

The scope, consent requirements, jurisdictional limits, and any additional cost should be explained before optional enhanced research is undertaken.

5. Data retention and security

We aim to retain information only for as long as reasonably necessary for the search request, legal or operational obligations, dispute resolution, security, and recordkeeping. No online system can guarantee absolute security, but reasonable technical and organizational safeguards should be used to protect information from unauthorized access or disclosure.

6. Your choices

You may ask about the personal information associated with your request, request correction of inaccurate information, or ask that information be deleted where applicable law and legitimate recordkeeping obligations permit. Additional rights may apply depending on where you live.

7. Changes to this policy

This policy may be updated as the service develops, legal requirements change, or new service providers and workflows are introduced. The effective date on this page will be updated when material changes are published.